在一个概览视图窗口中显示所有的变更，可以对每列按升序或降序排序。

图 8.19. 变更-概览

The columns can be defined via SysConfig "Frontend -> Agent -> View -> ITSMChangeOverview -> ITSMChange::Frontend::AgentITSMChange###ShowColumns" with the following available attributes:

Additionally, the Change Overview can filter and display changes according to various attributes. The following filters are available and can be defined via SysConfig "Frontend -> Agent -> View -> ITSMChangeOverview -> ITSMChange::Frontend::AgentITSMChange###Filter::ChangeStates":

在变更计划视图中，显示所有状态为“通过审批”的变更如在实施队列的变更。

图 8.20. 变更计划

The displayed attributes can be defined via SysConfig "Frontend -> Agent -> View -> ITSMChangeScheduleOverview -> ITSMChange::Frontend::AgentITSMChangeSchedule###ShowColumns":

这个视图显示类型为“PIR”的工作指令，可以点击列标题来按升序或降序排序工作指令。

图 8.21. 变更-PIR

The columns to be displayed can be defined via SysConfig "Frontend -> Agent -> View -> ITSMChangePIROverview -> ITSMChange::Frontend::AgentITSMChangePIR###ShowColumns":

这个视图显示系统中已定义的模板。服务人员可以点击列标题来按升序或降序排序。

图 8.22. 变更-模板

The columns to be displayed can be defined via SysConfig "Frontend -> Agent -> View -> ITSMChangeTemplateOverview -> ITSMChange::Frontend::AgentITSMTemplateOverview###ShowColumns":

After installing the Change Management module, the following template types are available in the system. These can be defined via SysConfig "Frontend -> Agent -> View -> ITSMChangeTemplateOverview -> ITSMChange::Frontend::AgentITSMTemplateOverview###Filter::TemplateTypes":

为查找适合指定搜索条件的变更或工作指令，系统基于下面的搜索查询属性使用了一个单独的搜索功能：

图 8.23. 变更-搜索

OTRS::ITSM为当前登录的服务人员提供一个单独的视图，来显示他们被注册为变更经理的变更。

图 8.24. 变更-变更经理

The displayed column headings can be sorted according the following attributes in ascending or descending order. The columns to be displayed can be defined via SysConfig "Frontend -> Agent -> View -> ITSMChangeManagerOverview -> ITSMChange::Frontend::AgentITSMChangeManager###ShowColumns":

In addition, the Change Manager Overview can filter the displayed Changes by various attributes as follows. These can be defined via SysConfig "Frontend -> Agent -> View -> ITSMChangeManagerOverview -> ITSMChange::Frontend::AgentITSMChangeManager###Filter::ChangeStates" if desired:

“我的变更”视图显示由当前登录的服务人员创建的所有变更（服务人员被注册为变更创建人）。

图 8.25. 变更-我的变更

The display can be sorted by the column headings in ascending or descending order. The attributes can be defined via SysConfig "Frontend -> Agent -> View -> ITSMChangeMyChangesOverview -> ITSMChange::Frontend::AgentITSMChangeMyChanges###ShowColumns ":

In addition, the My Changes Overview can filter the displayed Changes by various attributes as follows. These can be defined via SysConfig "Frontend -> Agent -> View -> ITSMChangeMyChangesOverview -> ITSMChange::Frontend::AgentITSMChangeMyChanges###Filter::ChangeStates":

类似于OTRS工单引擎的“锁定工单”视图，OTRS::ITSM为当前登录的服务人员提供了一个单独的视图，来显示分配给他/她的工作指令。

图 8.26. 变更-我的工作指令

The displayed information can be sorted by column headings in ascending or descending order. The attributes used can be defined via SysConfig "Frontend -> Agent -> View -> ITSMChangeMyWorkOrdersOverview -> ITSMChange::Frontend::AgentITSMChangeMyWorkOrders###ShowColumns":

In addition, the My Work Orders Overview can filter the displayed Work Orders by various attributes as follows. These can be defined via SysConfig "Frontend -> Agent -> View -> ITSMChangeMyWorkOrdersOverview -> ITSMChange::Frontend::AgentITSMChangeMyWorkOrders###Filter::WorkOrderStates":