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OTRS Administration Manual¶
This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany.
Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on the GNU website.
Contents
- Introduction
- Ticket Settings
- Communication & Notifications
- Users, Groups & Roles
- Processes & Automation
- Agent Interface
- External Interface
- OTRS Group Services
- Chat
- Administration
- Glossary