We have just released ((OTRS)) Community Edition version 6.0.36.

This release brings much more than the small increase in version number might suggest. Most importantly, it includes the refreshed agent interface that we have been working on for some time, and which is the first step towards making OTRS CE more modern, flexible, and user-friendly.

How to Enable the Modern Agent Interface

The new interface can be enabled on a per-user basis using agent preferences. Upon logging in, click the user's avatar in the top left corner, and go to "Personal preferences". Choose "Miscellaneous", make sure the "Default" skin is selected, and check the "Use modern variant" option:

Save the setting, reload the page, and enjoy the new look!

If you want to use the refreshed interface by default, without enabling it for specific agents, you can go to the administration screen and set the system configuration option "Loader::Agent::DefaultSkin::UseModern".

Note: Please keep in mind that at this moment the new agent interface is still considered experimental and some of its parts aren't complete. If you use the system in a time-critical business environment, or with additional packages such as OTRS::ITSM, we suggest you keep using the standard version until the new one becomes mature.

Other Changes in Version 6.0.36

Apart from the refreshed interface, one new feature of the new version is the ability to change the default ticket priority colors:

Other changes that have been introducted in this version aren't as significant from the user's perspective, but there have been numerous fixes in the system update process, as well as improvements with respect to compatibility with other versions of help desk software based on the original ((OTRS)) Community Edition.

RPM Packages Now Available

Up until this version, the recommended way to install ((OTRS)) Community Edition was to use the shell installer. This version is the first one that is also available as RPM packages for Red Hat-based Linux systems.

The list of supported distributions includes:

• Red Hat Enterprise Linux 7.9, 8.6, and 9.0
• CentOS 7
• CentOS Stream 8 and 9
• Rocky Linux 8.4, 8.5, 8.6, and 9.0
• Fedora 35 and 36

More distributions, as well as DEB packages for Debian-based systems, are coming soon.

Video Announcement

We have created a short promotional video for the new version of the system — you can watch it below or on YouTube.

Try It Out!

The new version of ((OTRS)) Community Edition is available in the Downloads section.

We are looking forward to your feedback! Please contact us at info@otrscommunityedition.com.