Chapter 1. Introduction

With the OTRS Business Solution™ you can enjoy all benefits of professional services and exclusive Business Features offered by the OTRS Group. Optimize your internal & external communication for more service quality – flexibly adjustable to your operating scenario.

The sleek and fast framework of OTRS 6 is the base for the OTRS Business Solution. On top are available for you additionally an exclusive set of features. These include the integrated Cloud Services of the OTRS Business Solution™ that you can flexibly activate or deactivate according to your deployment scenarios.

Additionally you have the choice between 3, 7 or an unlimited number of various freely selectable OTRS Business Solution™ Features - depending on you contract level. Profit also from regular, free updates, the best OTRS security and support as well as installation and configuration carried out by our consultants.