A large community has evolved around OTRS throughout the past years. Users and developers use mailing lists to share their insights about a wide variety of issues connected with the trouble ticket system. They address questions about installation, configuration, use, localization, and development. Bugs can be reported using the bug tracking system at http://bugs.otrs.org (http://bugs.otrs.org/). They directly reach the developers responsible and fixes can be provided quickly.
The above mentioned community channels are open for OTRS::ITSM users also, to constantly improve the product's quality. You can join the community at our homepage http://otrs.org (http://otrs.org/).
