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Frontend → Agent → View → CustomerInformationCenter
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AgentCustomerInformationCenter::Backend###0050-CIC-CustomerUserList

服务人员界面客户用户列表视图仪表板后端的参数。“Limit（限制）定义默认显示的条目数。“GROUP（组）用于到本插件的访问权限限制（如 Group:admin;group1;group2）。“Default（默认）”代表这个插件是默认启用还是需要用户手动启用。“CacheTTLLocal”表明本插件的缓存过期时间（单位：分钟）。

默认值:

---
Attributes: ''
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
Description: All customer users of a CustomerID
Group: ''
Limit: '10'
Module: Kernel::Output::HTML::Dashboard::CustomerUserList
Permission: ro
Title: Customer Users

AgentCustomerInformationCenter::Backend###0100-CIC-TicketPendingReminder

服务人员界面工单挂起提醒的仪表板后端的参数。"Limit（限制）" 是默认的显示条目数，“GROUP”（组）用于到本插件的访问权限限制（如 Group:admin;group1;group2）。“Default（默认）”代表这个插件是默认启用还是需要用户手动启用。“CacheTTL”表明本插件的缓存过期时间（单位：分钟）。注意：只有工单属性和动态字段（DynamicField_NameX）才允许使用DefaultColumns（默认字段）。

默认值:

---
Attributes: TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All tickets with a reminder set where the reminder date has been reached
Filter: Locked
Group: ''
Limit: '10'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: ro
Time: UntilTime
Title: Reminder Tickets

AgentCustomerInformationCenter::Backend###0110-CIC-TicketEscalation

服务人员界面工单升级概览的仪表板后端的参数。"Limit（限制）" 是默认的显示条目数，“GROUP”（组）用于到本插件的访问权限限制（如 Group:admin;group1;group2）。“Default（默认）”代表这个插件是默认启用还是需要用户手动启用。“CacheTTL”表明本插件的缓存过期时间（单位：分钟）。注意：只有工单属性和动态字段（DynamicField_NameX）才允许使用DefaultColumns（默认字段）。

默认值:

---
Attributes: TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All escalated tickets
Filter: All
Group: ''
Limit: '10'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: ro
Time: EscalationTime
Title: Escalated Tickets

AgentCustomerInformationCenter::Backend###0120-CIC-TicketNew

服务人员界面新建工单概览的仪表板后端的参数。"Limit（限制）" 是默认的显示条目数，“GROUP”（组）用于到本插件的访问权限限制（如 Group:admin;group1;group2）。“Default（默认）”代表这个插件是默认启用还是需要用户手动启用。“CacheTTL”表明本插件的缓存过期时间（单位：分钟）。“Mandatory（强制）”确定插件是否始终显示且不能被服务人员移除。注意：只有工单属性和动态字段（DynamicField_NameX）才允许使用DefaultColumns（默认字段）。

默认值:

---
Attributes: StateType=new;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All new tickets, these tickets have not been worked on yet
Filter: All
Group: ''
Limit: '10'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: ro
Time: Age
Title: New Tickets

AgentCustomerInformationCenter::Backend###0130-CIC-TicketOpen

服务人员界面处理工单概览的仪表板后端的参数。"Limit（限制）" 是默认的显示条目数，“GROUP”（组）用于到本插件的访问权限限制（如 Group:admin;group1;group2）。“Default（默认）”代表这个插件是默认启用还是需要用户手动启用。“CacheTTL”表明本插件的缓存过期时间（单位：分钟）。注意：只有工单属性和动态字段（DynamicField_NameX）才允许使用DefaultColumns（默认字段）。

默认值:

---
Attributes: StateType=open;
Block: ContentLarge
CacheTTLLocal: '0.5'
Default: '1'
DefaultColumns:
  Age: '2'
  Changed: '1'
  Created: '1'
  CustomerCompanyName: '1'
  CustomerID: '1'
  CustomerName: '1'
  CustomerUserID: '1'
  EscalationResponseTime: '1'
  EscalationSolutionTime: '1'
  EscalationTime: '1'
  EscalationUpdateTime: '1'
  Lock: '1'
  Owner: '1'
  PendingTime: '1'
  Priority: '1'
  Queue: '1'
  Responsible: '1'
  SLA: '1'
  Service: '1'
  State: '1'
  TicketNumber: '2'
  Title: '2'
  Type: '1'
Description: All open tickets, these tickets have already been worked on.
Filter: All
Group: ''
Limit: '10'
Module: Kernel::Output::HTML::Dashboard::TicketGeneric
Permission: ro
Time: Age
Title: Open Tickets

AgentCustomerInformationCenter::Backend###0500-CIC-CustomerIDStatus

服务人员界面客户ID状态小部件的仪表板后端的参数。“GROUP（组）用于到本插件的访问权限限制（如 Group:admin;group1;group2）。“Default（默认）”代表这个插件是默认启用还是需要用户手动启用。“CacheTTLLocal”表明本插件的缓存过期时间（单位：分钟）。

默认值:

---
Attributes: ''
Block: ContentSmall
CacheTTLLocal: '0.5'
Default: '1'
Description: Company Status
Group: ''
Module: Kernel::Output::HTML::Dashboard::CustomerIDStatus
Permission: ro
Title: Company Status

AgentCustomerInformationCenter::MainMenu###010-EditCustomerID

主菜单注册。

这个设置默认没有激活。

默认值:

---
Link: '[% Env("Baselink") %]Action=AdminCustomerCompany;Subaction=Change;CustomerID=[%
  Data.CustomerID | uri %];Nav=0'
Name: Edit customer company

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