This section handles the configurable options for PDF output in OTRS.

If you use the Print action from anywhere within the OTRS interface, it will generate a formatted PDF file.

You can adjust the look of the files generated by OTRS by creating your own logo and adding it to PDF::LogoFile. You can use PDF::PageSize to define the standard page size of the generated PDF file (DIN-A4 or Letter), and also PDF::MaxPage to specify the maximum number of pages for a PDF file, which is useful if a user generates a huge output file by mistake.