GenericInterface → Operation → TicketUpdate

GenericInterface::Operation::TicketUpdate###AutoResponseType

Defines the default auto response type of the article for this operation.

This setting can not be deactivated.

Default value:

--- auto follow up

GenericInterface::Operation::TicketUpdate###HistoryComment

Defines the history comment for this operation, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

--- '%%GenericInterface Note'

GenericInterface::Operation::TicketUpdate###HistoryType

Defines the history type for this operation, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

--- AddNote

GenericInterface::Operation::TicketUpdate###IsVisibleForCustomer

Defines the default visibility of the article to customer for this operation.

This setting can not be deactivated.

Default value:

--- '1'