Defines the default auto response type of the article for this operation.

This setting can not be deactivated.

Default value:

--- auto follow up

Defines the history comment for this operation, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

--- '%%GenericInterface Note'

Defines the history type for this operation, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

--- AddNote

Defines the default visibility of the article to customer for this operation.

This setting can not be deactivated.

Default value:

--- '1'