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- GenericInterface::Operation::TicketCreate###AutoResponseType
Defines the default auto response type of the article for this operation.
This setting can not be deactivated.
Default value:
--- auto reply
- GenericInterface::Operation::TicketCreate###HistoryComment
Defines the history comment for this operation, which gets used for ticket history in the agent interface.
This setting can not be deactivated.
Default value:
--- '%%GenericInterface Create'
- GenericInterface::Operation::TicketCreate###HistoryType
Defines the history type for this operation, which gets used for ticket history in the agent interface.
This setting can not be deactivated.
Default value:
--- NewTicket
- GenericInterface::Operation::TicketCreate###IsVisibleForCustomer
Defines the default visibility of the article to customer for this operation.
This setting can not be deactivated.
Default value:
--- '1'