Shows the enabled ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).

This setting can not be deactivated.

Default value:

---
Owner: '0'
Priority: '1'
Queue: '1'
Responsible: '0'
SLA: '0'
Service: '0'
State: '1'
Type: '0'

Shows all the articles of the ticket (expanded) in the customer zoom view.

This setting can not be deactivated.

Default value:

--- 0

Defines the default agent name in the ticket zoom view of the customer interface.

This setting can not be deactivated.

Default value:

--- Support Agent

Defines the displayed style of the From field in notes that are visible for customers. A default agent name can be defined in Ticket::Frontend::CustomerTicketZoom###DefaultAgentName setting.

This setting can not be deactivated.

Default value:

--- FromField

Dynamic fields shown in the ticket zoom screen of the customer interface.

Default value:

--- {}

Dynamic fields options shown in the ticket reply section in the ticket zoom screen of the customer interface.

Default value:

--- {}

Defines the history comment for the ticket zoom action, which gets used for ticket history in the customer interface.

This setting can not be deactivated.

Default value:

--- ''

Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.

This setting can not be deactivated.

Default value:

--- FollowUp

Determines the next screen after the follow-up screen of a zoomed ticket in the customer interface.

This setting can not be deactivated.

Default value:

--- CustomerTicketOverview

Allows customers to change the ticket priority in the customer interface.

This setting can not be deactivated.

Default value:

--- '1'

Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.

This setting can not be deactivated.

Default value:

--- 3 normal

Defines the default sender type for tickets in the ticket zoom screen of the customer interface.

This setting can not be deactivated.

Default value:

--- customer

Allows choosing the next compose state for customer tickets in the customer interface.

This setting can not be deactivated.

Default value:

--- '1'

Defines the default next state for a ticket after customer follow-up in the customer interface.

This setting can not be deactivated.

Default value:

--- open

Defines the next possible states for customer tickets in the customer interface.

This setting can not be deactivated.

Default value:

---
- open
- closed

Displays the accounted time for an article in the ticket zoom view.

This setting can not be deactivated.

Default value:

--- 0