Module for To-selection in new ticket screen in the customer interface.
This setting can not be deactivated.
Default value:
--- Kernel::Output::HTML::CustomerNewTicket::QueueSelectionGeneric
Determines which queues will be valid for ticket's recepients in the customer interface.
This setting is not active by default.
Default value:
--- Junk: First Queue Misc: Second Queue
Determines the strings that will be shown as recipient (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the recipient.
Default value:
--- <Queue>
Defines the recipient target of the tickets ("Queue" shows all queues, "SystemAddress" shows only the queues which are assigned to system addresses) in the customer interface.
This setting can not be deactivated.
Default value:
--- Queue
Dynamic fields options shown in the ticket message screen of the customer interface. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###DynamicField.
Default value:
--- {}
Comment for new history entries in the customer interface.
This setting can not be deactivated.
Default value:
--- ''
Defines the default history type in the customer interface.
This setting can not be deactivated.
Default value:
--- WebRequestCustomer
Determines the next screen after new customer ticket in the customer interface.
This setting can not be deactivated.
Default value:
--- CustomerTicketOverview
Allows customers to set the ticket priority in the customer interface.
This setting can not be deactivated.
Default value:
--- '1'
Defines the default priority of new customer tickets in the customer interface.
This setting can not be deactivated.
Default value:
--- 3 normal
Allows customers to set the ticket queue in the customer interface. If this is not enabled, QueueDefault should be configured.
This setting can not be deactivated.
Default value:
--- '1'
Defines the default queue for new customer tickets in the customer interface.
This setting is not active by default.
Default value:
--- Postmaster
Allows customers to set the ticket SLA in the customer interface.
This setting can not be deactivated.
Default value:
--- '1'
Sets if SLA must be selected by the customer.
Default value:
--- 0
Sender type for new tickets from the customer inteface.
This setting can not be deactivated.
Default value:
--- customer
Allows customers to set the ticket service in the customer interface.
This setting can not be deactivated.
Default value:
--- '1'
Sets if service must be selected by the customer.
Default value:
--- 0
Defines the default state of new customer tickets in the customer interface.
This setting can not be deactivated.
Default value:
--- new
Allows customers to set the ticket type in the customer interface. If this is not enabled, TicketTypeDefault should be configured.
This setting can not be deactivated.
Default value:
--- '1'
Defines the default ticket type for new customer tickets in the customer interface.
This setting is not active by default.
Default value:
--- Unclassified