Columns that can be filtered in the service view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

Default value:

---
Age: '2'
Changed: '1'
Created: '1'
CustomerCompanyName: '1'
CustomerID: '2'
CustomerName: '1'
CustomerUserID: '1'
EscalationResponseTime: '1'
EscalationSolutionTime: '1'
EscalationTime: '1'
EscalationUpdateTime: '1'
Lock: '2'
Owner: '2'
PendingTime: '1'
Priority: '1'
Queue: '2'
Responsible: '1'
SLA: '1'
Sender: '2'
Service: '2'
State: '2'
Subject: '1'
TicketNumber: '2'
Title: '2'
Type: '1'

Defines the default sort order for all services in the service view, after priority sort.

This setting can not be deactivated.

Default value:

--- Up

Defines if a pre-sorting by priority should be done in the service view.

This setting can not be deactivated.

Default value:

--- '1'

Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the service view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the ServiceID for the key and 0 or 1 for value.

This setting is not active by default.

Default value:

---
'3': '0'
'7': '1'

Defines the default sort criteria for all services displayed in the service view.

This setting can not be deactivated.

Default value:

--- Age

Strips empty lines on the ticket preview in the service view.

This setting can not be deactivated.

Default value:

--- 0

Shows all both ro and rw tickets in the service view.

This setting can not be deactivated.

Default value:

--- 0