Sets the default note text for new telephone tickets. E.g 'New ticket via call' in the agent interface.

This setting can not be deactivated.

Default value:

--- ''

Dynamic fields shown in the ticket phone screen of the agent interface.

Default value:

--- {}

Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

--- ''

Defines the history type for the phone ticket screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

--- PhoneCallCustomer

Sets the default article customer visibility for new phone tickets in the agent interface.

This setting can not be deactivated.

Default value:

--- '1'

Sets the default priority for new phone tickets in the agent interface.

This setting can not be deactivated.

Default value:

--- 3 normal

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

--- '320'

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

--- '620'

Sets if SLA must be selected by the agent.

Default value:

--- 0

Sets the default sender type for new phone ticket in the agent interface.

This setting can not be deactivated.

Default value:

--- customer

Sets if service must be selected by the agent.

Default value:

--- 0

Sets the default link type of splitted tickets in the agent interface.

Default value:

---
Direction: Target
LinkType: ParentChild

Sets the default next state for new phone tickets in the agent interface.

This setting can not be deactivated.

Default value:

--- open

Determines the next possible ticket states, after the creation of a new phone ticket in the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- pending auto
- pending reminder
- closed

Sets the default subject for new phone tickets (e.g. 'Phone call') in the agent interface.

This setting can not be deactivated.

Default value:

--- ''

Controls if more than one from entry can be set in the new phone ticket in the agent interface.

This setting can not be deactivated.

Default value:

--- '1'

Controls if CustomerID is read-only in the agent interface.

This setting can not be deactivated.

Default value:

--- '1'