Frontend → Agent → View → TicketPhoneNew

Ticket::Frontend::AgentTicketPhone###Body

Sets the default note text for new telephone tickets. E.g 'New ticket via call' in the agent interface.

This setting can not be deactivated.

Default value:

--- ''

Ticket::Frontend::AgentTicketPhone###DynamicField

Dynamic fields shown in the ticket phone screen of the agent interface.

Default value:

--- {}

Ticket::Frontend::AgentTicketPhone###HistoryComment

Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

--- ''

Ticket::Frontend::AgentTicketPhone###HistoryType

Defines the history type for the phone ticket screen action, which gets used for ticket history in the agent interface.

This setting can not be deactivated.

Default value:

--- PhoneCallCustomer

Ticket::Frontend::AgentTicketPhone###IsVisibleForCustomer

Sets the default article customer visibility for new phone tickets in the agent interface.

This setting can not be deactivated.

Default value:

--- '1'

Ticket::Frontend::AgentTicketPhone###Priority

Sets the default priority for new phone tickets in the agent interface.

This setting can not be deactivated.

Default value:

--- 3 normal

Ticket::Frontend::AgentTicketPhone###RichTextHeight

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

--- '320'

Ticket::Frontend::AgentTicketPhone###RichTextWidth

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

Default value:

--- '620'

Ticket::Frontend::AgentTicketPhone###SLAMandatory

Sets if SLA must be selected by the agent.

Default value:

--- 0

Ticket::Frontend::AgentTicketPhone###SenderType

Sets the default sender type for new phone ticket in the agent interface.

This setting can not be deactivated.

Default value:

--- customer

Ticket::Frontend::AgentTicketPhone###ServiceMandatory

Sets if service must be selected by the agent.

Default value:

--- 0

Ticket::Frontend::AgentTicketPhone###SplitLinkType

Sets the default link type of splitted tickets in the agent interface.

Default value:

---
Direction: Target
LinkType: ParentChild

Ticket::Frontend::AgentTicketPhone###StateDefault

Sets the default next state for new phone tickets in the agent interface.

This setting can not be deactivated.

Default value:

--- open

Ticket::Frontend::AgentTicketPhone###StateType

Determines the next possible ticket states, after the creation of a new phone ticket in the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- pending auto
- pending reminder
- closed

Ticket::Frontend::AgentTicketPhone###Subject

Sets the default subject for new phone tickets (e.g. 'Phone call') in the agent interface.

This setting can not be deactivated.

Default value:

--- ''

Ticket::Frontend::AgentTicketPhone::AllowMultipleFrom

Controls if more than one from entry can be set in the new phone ticket in the agent interface.

This setting can not be deactivated.

Default value:

--- '1'

Ticket::Frontend::AgentTicketPhone::CustomerIDReadOnly

Controls if CustomerID is read-only in the agent interface.

This setting can not be deactivated.

Default value:

--- '1'