Sets the default body text for notes added in the ticket move screen of the agent interface.
This setting can be overridden in the user preferences, but is not active by default.
Default value:
--- ''
Dynamic fields shown in the ticket move screen of the agent interface.
Default value:
--- {}
Allows to save current work as draft in the ticket move screen of the agent interface.
Default value:
--- '1'
Determines the next screen after the ticket is moved. LastScreenOverview will return the last overview screen (e.g. search results, queueview, dashboard). TicketZoom will return to the TicketZoom.
This setting can not be deactivated.
Default value:
--- TicketZoom
Allows adding notes in the ticket free text screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
This setting can be overridden in the user preferences, but is not active by default.
Default value:
--- 0
Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
This setting can be overridden in the user preferences, but is not active by default.
Default value:
--- 0
Shows the ticket priority options in the move ticket screen of the agent interface.
This setting can not be deactivated.
Default value:
--- 0
Automatically lock and set owner to current Agent after opening the move ticket screen of the agent interface.
Default value:
--- '1'
Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
This setting can be overridden in the user preferences, but is not active by default.
Default value:
--- '100'
Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
This setting can be overridden in the user preferences, but is not active by default.
Default value:
--- '620'
Allows to set a new ticket state in the move ticket screen of the agent interface.
This setting can be overridden in the user preferences, but is not active by default.
Default value:
--- '1'
Sets if state must be selected by the agent.
Default value:
--- 0
Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.
This setting can not be deactivated.
Default value:
--- - open - closed
Sets the default subject for notes added in the ticket move screen of the agent interface.
This setting can be overridden in the user preferences, but is not active by default.
Default value:
--- ''
Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If "New Window" is set you can add a move note to the ticket.
This setting can not be deactivated.
Default value:
--- form