Dynamic fields shown in the ticket forward screen of the agent interface.

Default value:

--- {}

Allows to save current work as draft in the ticket forward screen of the agent interface.

Default value:

--- '1'

Defines if the message in the ticket forward screen of the agent interface is visible for the customer by default.

Default value:

--- '1'

Required permissions to use the ticket forward screen in the agent interface.

This setting can not be deactivated.

Default value:

--- forward

Defines if a ticket lock is required in the ticket forward screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

--- '1'

Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- '100'

Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- '620'

Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- closed successful

Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.

Default value:

---
- open
- closed
- pending reminder
- pending auto