Defines if the note in the ticket bulk screen of the agent interface is visible for the customer by default.

Default value:

--- 0

Sets the ticket owner in the ticket bulk screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- '1'

Shows the ticket priority options in the ticket bulk screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- '1'

Defines the default ticket priority in the ticket bulk screen of the agent interface.

This setting is not active by default.

Default value:

--- 3 normal

Automatically lock and set owner to current Agent after selecting for an Bulk Action.

Default value:

--- '1'

Sets the responsible agent of the ticket in the ticket bulk screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- '1'

Sets the state of a ticket in the ticket bulk screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- '1'

Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.

This setting is not active by default.

Default value:

--- open

Defines the next state of a ticket, in the ticket bulk screen of the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- closed
- pending reminder
- pending auto

Sets the ticket type in the ticket bulk screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- '1'

Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.

This setting can not be deactivated.

Default value:

--- '1'

Enables ticket bulk action feature only for the listed groups.

This setting is not active by default.

Default value:

---
- admin
- users