This setting shows the sorting attributes in all overview screen, not only in queue view.

Default value:

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Module: Kernel::Output::HTML::TicketOverviewMenu::Sort

Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface.

Default value:

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Action: AgentTicketLock
Module: Kernel::Output::HTML::TicketMenu::Lock
Name: Lock
PopupType: ''
Target: ''

Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface.

Default value:

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Action: AgentTicketZoom
Description: Look into a ticket!
Link: Action=AgentTicketZoom;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Zoom
PopupType: ''
Target: ''

Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface.

Default value:

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Action: AgentTicketHistory
Description: Show the ticket history
Link: Action=AgentTicketHistory;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: History
PopupType: TicketHistory
Target: ''

Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface.

Default value:

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Action: AgentTicketPriority
Description: Change the priority for this ticket
Link: Action=AgentTicketPriority;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Priority
PopupType: TicketAction
Target: ''

Shows a link in the menu to add a note to a ticket in every ticket overview of the agent interface.

Default value:

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Action: AgentTicketNote
Description: Add a note to this ticket
Link: Action=AgentTicketNote;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Note
PopupType: TicketAction
Target: ''

Shows a link in the menu to close a ticket in every ticket overview of the agent interface.

Default value:

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Action: AgentTicketClose
Description: Close this ticket
Link: Action=AgentTicketClose;TicketID=[% Data.TicketID | html %]
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Close
PopupType: TicketAction
Target: ''

Shows a link in the menu to move a ticket in every ticket overview of the agent interface.

Default value:

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Action: AgentTicketMove
Description: Change queue!
Module: Kernel::Output::HTML::TicketMenu::Move
Name: Move

Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

This setting is not active by default.

Default value:

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Action: AgentTicketMove
Description: Delete this ticket
Link: Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Delete
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Delete
PopupType: ''
Target: ''

Shows a link in the menu to set a ticket as junk in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

This setting is not active by default.

Default value:

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Action: AgentTicketMove
Description: Mark as Spam!
Link: Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Junk
Module: Kernel::Output::HTML::TicketMenu::Generic
Name: Spam
PopupType: ''
Target: ''

Defines from which ticket attributes the agent can select the result order.

Default value:

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Age: '1'
Title: '1'