- Admin Manual
- OTRS::ITSM Manual
- Developer Manual
- API Reference
- CustomerTicket::Permission###1-GroupCheck
Module to check the group permissions for customer access to tickets.
Default value:
--- Granted: '0' Module: Kernel::System::Ticket::CustomerPermission::GroupCheck Required: '1'
- CustomerTicket::Permission###2-CustomerUserIDCheck
Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.
Default value:
--- Granted: '1' Module: Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck Required: '0'
- CustomerTicket::Permission###3-CustomerIDCheck
Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.
Default value:
--- Granted: '1' Module: Kernel::System::Ticket::CustomerPermission::CustomerIDCheck Required: '0'
- CustomerTicket::Permission###4-CustomerGroupCheck
Module to grant access if the CustomerID of the customer has necessary group permissions.
Default value:
--- Granted: '1' Module: Kernel::System::Ticket::CustomerPermission::CustomerGroupCheck Required: '0'
- Ticket::Permission###1-OwnerCheck
Module to grant access to the owner of a ticket.
Default value:
--- Granted: '1' Module: Kernel::System::Ticket::Permission::OwnerCheck Required: '0'
- Ticket::Permission###2-ResponsibleCheck
Module to grant access to the agent responsible of a ticket.
Default value:
--- Granted: '1' Module: Kernel::System::Ticket::Permission::ResponsibleCheck Required: '0'
- Ticket::Permission###3-GroupCheck
Module to check the group permissions for the access to tickets.
Default value:
--- Granted: '1' Module: Kernel::System::Ticket::Permission::GroupCheck Required: '0'
- Ticket::Permission###4-WatcherCheck
Module to grant access to the watcher agents of a ticket.
Default value:
--- Granted: '1' Module: Kernel::System::Ticket::Permission::WatcherCheck Required: '0'
- Ticket::Permission###5-CreatorCheck
Module to grant access to the creator of a ticket.
This setting is not active by default.
Default value:
--- Granted: '1' Module: Kernel::System::Ticket::Permission::CreatorCheck Required: '0'
- Ticket::Permission###6-InvolvedCheck
Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).
This setting is not active by default.
Default value:
--- Granted: '1' Module: Kernel::System::Ticket::Permission::InvolvedCheck Required: '0'
- Ticket::Permission::CreatorCheck::Queues
Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.
This setting is not active by default.
Default value:
--- Misc: note Postmaster: ro, move, note Raw: rw
- Ticket::Permission::InvolvedCheck::Queues
Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.
This setting is not active by default.
Default value:
--- Misc: note Postmaster: ro, move, note Raw: rw
- Ticket::Permission::OwnerCheck::Queues
Optional queue limitation for the OwnerCheck permission module. If set, permission is only granted for tickets in the specified queues.
This setting is not active by default.
Default value:
--- Misc: note Postmaster: ro, move, note Raw: rw
- Ticket::Permission::ResponsibleCheck::Queues
Optional queue limitation for the ResponsibleCheck permission module. If set, permission is only granted for tickets in the specified queues.
This setting is not active by default.
Default value:
--- Misc: note Postmaster: ro, move, note Raw: rw