Specifies the group where the user needs rw permissions so that they can edit other users preferences.

This setting can not be deactivated.

Default value:

--- admin

Allows the administrators to login as other customers, via the customer user administration panel.

This setting can not be deactivated.

Default value:

--- 0

Specifies the group where the user needs rw permissions so that he can access the "SwitchToCustomer" feature.

This setting can not be deactivated.

Default value:

--- admin

Allows the administrators to login as other users, via the users administration panel.

This setting can not be deactivated.

Default value:

--- 0

Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.

This setting can not be deactivated.

Default value:

---
- ro
- rw

Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission.

This setting can not be deactivated.

Default value:

---
- ro
- move_into
- create
- note
- owner
- priority
- rw