Core → Email
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Core → Email

AdminEmail

Defines the system administrator's email address. It will be displayed in the error screens of the application.

This setting can not be deactivated.

Default value: 

--- support@<OTRS_CONFIG_FQDN>

CheckEmailAddresses

Makes the application check the syntax of email addresses.

This setting can not be deactivated.

Default value: 

--- '1'

CheckEmailInvalidAddress

Defines a regular expression that filters all email addresses that should not be used in the application.

This setting can not be deactivated.

Default value: 

--- '@(example)\.(..|...)$'

CheckEmailValidAddress

Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").

This setting can not be deactivated.

Default value: 

--- ^(root@localhost|admin@localhost)$

CheckMXRecord

Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.

This setting can not be deactivated.

Default value: 

--- '1'

CheckMXRecord::Nameserver

Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.

This setting is not active by default.

Default value: 

--- ns.example.com

Fetchmail::Bin

Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be 'fetchmail', if it is different please use a symbolic link.

This setting is not active by default.

Default value: 

--- /usr/bin/fetchmail

NotificationSenderEmail

Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address.

This setting can not be deactivated.

Default value: 

--- otrs@<OTRS_CONFIG_FQDN>

NotificationSenderName

Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com).

This setting can not be deactivated.

Default value: 

--- OTRS Notifications

Sendmail::DefaultHeaders

Defines default headers for outgoing emails.

This setting is not active by default.

Default value: 

---
'Auto-Submitted:': auto-generated
'Precedence:': bulk

SendmailBcc

Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.

Default value: 

--- ''

SendmailEncodingForce

Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).

This setting is not active by default.

Default value: 

--- base64

SendmailEnvelopeFrom

If set, this address is used as envelope sender in outgoing messages (not notifications - see below). If no address is specified, the envelope sender is equal to queue e-mail address.

This setting is not active by default.

Default value: 

--- ''

SendmailModule

Defines the module to send emails. "DoNotSendEmail" doesn't send emails at all. Any of the "SMTP" mechanisms use a specified (external) mailserver. "Sendmail" directly uses the sendmail binary of your operating system. "Test" doesn't send emails, but writes them to $OTRS_HOME/var/tmp/CacheFileStorable/EmailTest/ for testing purposes.

This setting can not be deactivated.

Default value: 

--- Kernel::System::Email::Sendmail

SendmailModule::AuthPassword

If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.

This setting is not active by default.

Default value: 

--- MailserverPassword

SendmailModule::AuthUser

If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.

This setting is not active by default.

Default value: 

--- MailserverLogin

SendmailModule::CMD

If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.

This setting can not be deactivated.

Default value: 

--- /usr/sbin/sendmail -i -f

SendmailModule::Host

If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.

This setting can not be deactivated.

Default value: 

--- mail.example.com

SendmailModule::Port

If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.

This setting is not active by default.

Default value: 

--- '25'

SendmailNotificationEnvelopeFrom

If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty (unless SendmailNotificationEnvelopeFrom::FallbackToEmailFrom is set).

This setting is not active by default.

Default value: 

--- ''

SendmailNotificationEnvelopeFrom::FallbackToEmailFrom

If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email's from address instead of an empty envelope sender (required in certain mail server configurations).

This setting is not active by default.

Default value: 

--- 0

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