• NAME
• DESCRIPTION
• PUBLIC INTERFACE
  • new()
  • StateFilterValuesGet()
  • QueueFilterValuesGet()
  • PriorityFilterValuesGet()
  • TypeFilterValuesGet()
  • LockFilterValuesGet()
  • ServiceFilterValuesGet()
  • SLAFilterValuesGet()
  • CustomerFilterValuesGet()
  • CustomerUserIDFilterValuesGet()
  • OwnerFilterValuesGet()
  • ResponsibleFilterValuesGet()
  • DynamicFieldFilterValuesGet()
• TERMS AND CONDITIONS

NAME

Kernel::System::Ticket::ColumnFilter - Column Filter library

DESCRIPTION

All functions for Column Filters.

PUBLIC INTERFACE

new()

Don't use the constructor directly, use the ObjectManager instead:

    my $TicketColumnFilterObject = $Kernel::OM->Get('Kernel::System::Ticket::ColumnFilter');

StateFilterValuesGet()

get a list of states within the given ticket is list

    my $Values = $ColumnFilterObject->StateFilterValuesGet(
        TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
    );

    returns

    $Values = {
        1 => 'New',
        4 => 'Open',
    };

QueueFilterValuesGet()

get a list of queues within the given ticket is list

    my $Values = $ColumnFilterObject->QueueFilterValuesGet(
        TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
    );

    returns

    $Values = {
        2 => 'raw',
        3 => 'Junk',
    };

PriorityFilterValuesGet()

get a list of priorities within the given ticket is list

    my $Values = $ColumnFilterObject->PriorityFilterValuesGet(
        TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
    );

    returns

    $Values = {
        3 => '3 Normal',
    };

TypeFilterValuesGet()

get a list of ticket types within the given ticket is list

    my $Values = $ColumnFilterObject->TypeFilterValuesGet(
        TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
    );

    returns

    $Values = {
        1 => 'Default',
    };

LockFilterValuesGet()

get a list of ticket lock values within the given ticket is list

    my $Values = $ColumnFilterObject->LockFilterValuesGet(
        TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
    );

    returns

    $Values = {
        1 => 'unlock',
        4 => 'lock',
    };

ServiceFilterValuesGet()

get a list of services within the given ticket is list

    my $Values = $ColumnFilterObject->ServiceFilterValuesGet(
        TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
    );

    returns

    $Values = {
        1 => 'My Service',
    };

SLAFilterValuesGet()

get a list of service level agreements within the given ticket is list

    my $Values = $ColumnFilterObject->SLAFilterValuesGet(
        TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
    );

    returns

    $Values = {
        1 => 'MySLA',
    };

CustomerFilterValuesGet()

get a list of customer ids within the given ticket is list

    my $Values = $ColumnFilterObject->CustomerFilterValuesGet(
        TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
    );

    returns

    $Values = {
        'CompanyA' => 'CompanyA',
    };

CustomerUserIDFilterValuesGet()

get a list of customer users within the given ticket is list

    my $Values = $ColumnFilterObject->CustomerUserIDFilterValuesGet(
        TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
    );

    returns

    $Values = {
        'MyCustomer' => 'MyCustomer',
    };

OwnerFilterValuesGet()

get a list of ticket owners within the given ticket is list

    my $Values = $ColumnFilterObject->OwnerFilterValuesGet(
        TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
    );

    returns

    $Values = {
        1 => 'Admin OTRS',
    };

ResponsibleFilterValuesGet()

get a list of agents responsible for the tickets within the given ticket list

    my $Values = $ColumnFilterObject->ResponsibleFilterValuesGet(
        TicketIDs => [23, 1, 56, 74],                    # array ref list of ticket IDs
    );

    returns

    $Values = {
        1 => 'Admin OTRS',
    };

DynamicFieldFilterValuesGet()

get a list of a specific ticket dynamic field values within the given tickets list

    my $Values = $ColumnFilterObject->DynamicFieldFilterValuesGet(
        TicketIDs => [23, 1, 56, 74],    # array ref list of ticket IDs
        ValueType => 'Text',             # Text | Integer | Date
        FieldID   => $FieldID,           # ID of the dynamic field
    );

    returns

    $Values = {
        ValueA => 'ValueA',
        ValueB => 'ValueB',
        ValueC => 'ValueC'
    };

TERMS AND CONDITIONS

This software is part of the OTRS project (https://otrs.org/).

This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.