NAME

Kernel::System::CommunicationChannel::Chat - Chat communication channel class

DESCRIPTION

This is a class for Chat communication channel.

PUBLIC INTERFACE

new()

Don't use the constructor directly, use the ObjectManager instead:

    my $ChannelObject = $Kernel::OM->Get('Kernel::System::CommunicationChannel::Chat');

ArticleDataTables()

Returns list of communication channel article tables for backend data storage.

    my @ArticleDataTables = $ChannelObject->ArticleDataTables();

    @ArticleTables = (
        'article_data_otrs_chat',
    );

ArticleDataArticleIDField()

Returns the name of the field used to link the channel article tables for backend data storage to the main article table.

    my $ArticleIDField = $ChannelObject->ArticleDataArticleIDField();
    $ArticleIDField = 'article_id';

ArticleBackend()

Returns communication channel article backend object.

    my $ArticleBackend = $ChannelObject->ArticleBackend();

This method will always return a valid object, so that you can chain-call on the return value like:

    $ChannelObject->ArticleBackend()->ArticleGet(...);

PackageNameGet()

Returns name of the package that provides communication channel.

    my $PackageName = $ChannelObject->PackageNameGet();
    $PackageName = 'Framework';

TERMS AND CONDITIONS

This software is part of the OTRS project (https://otrs.org/).

This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.

OTRS 6.0 API Reference Perl